Free Spins Not Working: Why Can’t I Claim My Casino Bonus?
Joining a new casino only to find that your free spins haven’t appeared can be frustrating, especially if the offer seemed straightforward when you signed up. Messages about ineligible spins or bonuses that never show up are more common than many players expect.
Often, there’s a simple explanation behind the issue, whether it’s related to the promotion itself or a minor technical glitch. Understanding the most frequent causes can make it much easier to work out what’s gone wrong.
In this post, we look at what free spins are, why they sometimes fail to appear, how missing spins may be credited, and what to do if they disappear or expire.
Read on to find out more.
What Are Free Spins and How Do They Work?
Free spins, sometimes called extra spins, are offered in certain promotions or welcome deals. They let a player spin a slot a set number of times without using their own funds for those spins. Each spin has a fixed value determined by the promotion.
Any returns from these spins are often credited in a different way than direct cash. Terms usually apply, and they may vary widely between offers. Some promotions also tie the spins to specific games, and in some cases, the spins are delivered gradually, such as a few per day.
It’s important to keep in mind that extra spins usually come with wagering requirements. This means that any winnings from the spins are often credited as bonus funds rather than cash and must be played through a certain number of times or on specific games before they can be withdrawn. The exact conditions vary between offers, so checking the promotion’s terms can help you understand how any potential returns are handled.
Why Can’t I Claim My Free Spins?
There are several reasons extra spins might not show up, even if the headline conditions appear to be met.
Expired or Incorrect Bonus Codes
Some promotions require a bonus code to activate the spins. If the code has passed its validity date, is typed incorrectly, or applies to a different promotion, the extra spins might not appear in the account. Even a small mistake, such as an extra space or a wrong letter, can prevent the code from working.
It’s also worth noting that some codes are limited to certain players or offer types. Double-checking the promotion’s instructions, including the exact code, any expiry dates, and any special conditions, is usually enough to resolve this issue.
If the code is correct but the spins still do not appear, contacting customer support can help clarify whether the promotion is still active or if another factor is affecting the account.
Unmet Deposit or Wagering Requirements
Some promotions only provide extra spins after clearly defined actions are completed. For instance, a casino might require a minimum deposit of £20 using a particular payment method, or the spins may only activate after wagering £50 on eligible slots.
If these steps are not followed exactly—for example, depositing less than the required amount, using a card or e-wallet that is excluded, or playing on games that are not part of the offer—the spins will not be credited.
In addition, some offers grant the spins immediately but attach wagering requirements to any winnings from them. This means that even if the spins appear in the account, any returns cannot be withdrawn until they have been wagered a specified number of times on qualifying games. Checking the promotion’s terms carefully is essential to ensure all conditions are met and to understand precisely how any potential winnings from the spins are handled.
Country or Game Restrictions
Some promotions are only available to players in particular countries or regions. If a player’s account is registered in a location that is excluded from the offer, the extra spins may not be credited, even if all other conditions are met.
In addition, many offers are tied to specific games or types of slots. Using a game that is not included in the promotion will usually mean the spins do not activate, and any winnings from ineligible games may not count toward the promotion.
Some casinos also restrict certain payment methods or account types from qualifying for specific promotions, which can catch players out if they are unaware of the rules.
Carefully checking the terms of the offer, including the list of eligible games and any regional restrictions, is the most reliable way to understand whether you qualify for the extra spins.
Account Verification Issues
Some promotions, including extra spins, are only credited once a player’s account has been fully verified. Casinos are required to confirm identity, age, and sometimes address before certain offers can be applied. If a verification step is incomplete—such as uploading a photo ID, proof of address, or confirming a payment method—the spins might be withheld until the process is successfully completed.
Even if all other conditions of the promotion are met, a pending verification can prevent the bonus from appearing in the account. Processing times vary between casinos, so there may be a short wait after submitting documents before the spins are credited.
Completing verification promptly and ensuring that the uploaded documents meet the casino’s requirements usually resolves the issue. If there is a delay or uncertainty, contacting customer support can confirm the status of the verification and help ensure that eligible spins are added once all checks are complete.
Technical or Browser Problems
In some cases, extra spins fail to appear due to technical issues rather than account or promotion problems. Outdated apps or browsers may not display new promotions correctly, while cached data or cookies can prevent the account from updating to show credited spins. Ad blockers, script blockers, or strict privacy settings can also interfere with the bonus being applied.
To troubleshoot, it often helps to update the app or browser, clear cached site data, temporarily disable blockers for the casino site, or try accessing the account on a different device. Checking the promotion terms is important as well, since they often outline which technical or eligibility factors could prevent the spins from appearing.
How to Fix Free Spins That Won’t Activate
If your extra spins haven’t appeared in your account, following a clear step-by-step process can help resolve the issue quickly:
- Check that all qualifying actions are complete: Make sure you met the promotion requirements, such as depositing the correct amount, using an eligible payment method, or opting in if needed.
- Verify the specific game or spin value: If the spins are tied to a particular slot, open that game and check whether a dedicated bonus balance has been credited.
- Refresh and try different devices: Sometimes, there is a short delay before spins appear. Refresh the page, log out and back in, or access your account on another device to prompt an update.
- Complete account verification: If your account is pending verification, submit any required documents, such as ID or proof of address, to ensure the spins can be credited.
- Contact customer support: If the spins still haven’t appeared after checking all steps, reach out to the casino’s support team. They can review your account, confirm the promotion code, and credit the spins if eligible.
By following these steps, most issues with uncredited extra spins can be resolved quickly, ensuring you don’t miss out on your bonus.
What to Do If Your Free Spins Disappear
If your extra spins vanish from your account, following a systematic approach can help you identify the cause and potentially recover them:
- Check the promotion’s expiry window: Many offers automatically remove unused spins after 24 or 48 hours. Confirm the credited date and the stated validity period to see if the spins simply expired.
- Review account status and eligibility: Changes in verification, account balance, or region may affect the spins. Make sure your account still meets all conditions of the promotion.
- Verify the correct game was used: If spins are restricted to specific slots, playing the wrong game can prevent them from appearing or cause them to disappear.
- Address temporary display issues: Refresh the page, switch devices, or reopen the game to rule out glitches that make spins appear missing.
- Contact customer support: If none of the above explains the disappearance, reach out to support. Provide the promotion name and the expected time the spins were credited so they can review the timestamped bonus log and clarify what happened.
By following these steps, you can usually determine why spins disappeared and take the right action to recover them or confirm their status.
Can I Still Get My Free Spins After the Bonus Has Expired?
Once a promotion has ended, unclaimed or unused spins are usually not reinstated. Terms and conditions set firm deadlines to ensure fairness for all players. While support teams can investigate errors or unusual circumstances, they generally cannot reactivate an expired bonus.
The best way to avoid missing spins is to track the credited date and expiry period when the offer arrives. This allows you to plan your gameplay and make sure you use all spins before they vanish.
If you choose to play slots and use free spin offers, do so with responsible gambling practices in mind and never wager more than you are willing to lose. Set personal limits that suit your circumstances, take regular breaks, and keep betting as an occasional form of entertainment rather than something that dominates your time.
If gambling starts to affect your well-being or your finances, seek support early. Independent organisations such as GamCare and GambleAware offer free, confidential help for anyone who needs it.
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**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.